Last Updated: January 23, 2026
Welcome to GenX.art ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI art video generation platform and related services (the "Service").
We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
By using GenX.art, you agree to the collection and use of information in accordance with this Privacy Policy.
- Account Information: When you register, we collect your name, email address, and password (encrypted).
- Payment Information: When you subscribe to paid plans, payment processing is handled by our payment processor (Creem/Stripe). We do not store your full credit card details.
- Content You Upload: Images and photos you upload for AI video generation.
- Communication Data: Messages you send to our support team.
- Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
- Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
- Log Data: Server logs including access times, error logs, and referring URLs.
- Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy.
When you use our AI video generation services:
- Your uploaded images are processed by AI models to generate art videos.
- We may temporarily store your uploaded content during processing.
- Generated videos are stored in your account gallery until you delete them.
We use your information for the following purposes:
- Service Delivery: To process your requests, generate AI art videos, and provide our core services.
- Account Management: To create and manage your account, authenticate users, and process payments.
- Communication: To send service-related notifications, respond to inquiries, and provide customer support.
- Improvement: To analyze usage patterns, improve our AI models and services, and develop new features.
- Security: To detect, prevent, and address fraud, abuse, and security issues.
- Legal Compliance: To comply with legal obligations and enforce our terms of service.
For users in the EEA, we process your data based on the following legal grounds:
- Contract Performance: Processing necessary to provide our services to you.
- Legitimate Interests: For service improvement, security, and fraud prevention.
- Consent: Where you have given explicit consent for specific processing activities.
- Legal Obligation: To comply with applicable laws and regulations.
Your data is stored on secure cloud servers provided by Amazon Web Services (AWS) located in:
- United States (primary)
- European Union (for EEA users when applicable)
- Account Data: Retained while your account is active and for up to 30 days after deletion request.
- Generated Content: Videos and images are retained until you delete them or close your account.
- Payment Records: Retained for 7 years for tax and legal compliance.
- Log Data: Retained for up to 90 days for security and troubleshooting purposes.
We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication with password hashing
- Regular security audits and vulnerability assessments
- Access controls and monitoring
We may share your information with:
- Payment Processing: Creem and Stripe for secure payment handling
- Cloud Infrastructure: AWS for data storage and computing
- AI Model Providers: Third-party AI services for video generation (data is processed but not stored by these providers)
- Analytics: Privacy-respecting analytics tools to understand service usage
- Email Services: For transactional and service communications
We may disclose your information if required by law, legal process, or government request, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
If you are located in the EEA, you have the following rights:
- Access: Request a copy of your personal data we hold.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request restriction of processing in certain circumstances.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us at support@genx.art. We will respond to your request within 30 days.
If you are located outside the United States, your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Privacy Shield certification where applicable
GenX.art is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We use cookies and similar technologies for:
- Essential Cookies: Required for basic site functionality and security
- Preference Cookies: To remember your settings and preferences
- Analytics Cookies: To understand how you use our services (can be disabled)
You can control cookies through your browser settings. For more details, see our Cookie Policy.
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
GenX.art uses advanced AI models to generate art videos from your uploaded images. Please note:
- AI-generated results may vary based on input quality and selected styles
- We continuously improve our AI models using aggregated, anonymized data
- Your individual content is not used to train AI models without your explicit consent
- We are an independent platform and not affiliated with underlying AI model providers
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification for material changes
We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
For GDPR-related inquiries, you may also contact the supervisory authority in your country of residence.