Subscription Management

Managing Your Subscription

This guide covers everything you need to know about managing your GenX subscription, including upgrades, downgrades, and cancellations.

Subscription Plans

GenX offers three tiers:

How to Subscribe

1. Go to Pricing
2. Select your preferred plan
3. Click "Subscribe" or "Buy Now"
4. Complete payment through Stripe
5. Your subscription is activated immediately

Managing Your Subscription

Access Subscription Settings

Navigate to Settings → Billing to:

• View current plan
• See next billing date
• Update payment method
• Download invoices
• Manage subscription

Upgrading Your Plan

To upgrade:

1. Go to Settings → Billing
2. Click "Upgrade Plan"
3. Select your new plan
4. Confirm and pay

When upgrading:

• Change takes effect immediately
• You're charged the prorated difference
• New credits are added to your balance

Downgrading Your Plan

To downgrade:

1. Go to Settings → Billing
2. Click "Change Plan"
3. Select a lower tier
4. Confirm the change

When downgrading:

• Change takes effect at next billing cycle
• Current benefits continue until then
• No partial refunds for unused time

Canceling Your Subscription

To cancel:

1. Go to Settings → Billing
2. Click "Cancel Subscription"
3. Confirm cancellation
4. (Optional) Provide feedback

After canceling:

• Access continues until billing period ends
• You'll be moved to the free tier
• Existing credits remain until they expire

Payment Management

Updating Payment Method

1. Go to Settings → Billing
2. Click "Update Payment Method"
3. Enter new card details
4. Save changes

Failed Payments

If a payment fails:

1. We'll retry automatically
2. You'll receive email notifications
3. Update your payment method if needed
4. Service continues for a grace period

Invoices

Download invoices:

1. Go to Settings → Billing
2. Click "Billing History"
3. Download individual invoices

Refund Policy

14-Day Money-Back Guarantee

New subscribers can request a full refund within 14 days if:

• You haven't used more than 100 credits
• It's your first subscription
• You contact support within 14 days

How to Request a Refund

1. Email support@genx.art
2. Include your account email
3. Provide reason for refund
4. Allow 5-7 business days for processing

Non-Refundable Items

• Credit packages (after purchase)
• Subscriptions after 14 days
• Partial month/year refunds

Frequently Asked Questions

Can I pause my subscription?

Currently, we don't offer pause functionality. You can cancel and resubscribe when ready.

What happens to my videos if I cancel?

Your generated videos remain accessible in your account. You can download them anytime.

Can I switch between monthly and yearly billing?

Yes, you can switch at any time. The change takes effect at your next billing date.

Do you offer student or nonprofit discounts?

Contact support@genx.art with verification for potential discounts.

What happens if my card expires?

Update your payment method before expiration to avoid service interruption.

Need Help?

• Email: support@genx.art
• Help Center: /help
• Settings: /settings/billing